Frequently asked questions

Search your route and dates on the homepage, pick a fare, enter passenger details exactly as they appear on the ID you will carry, and pay by Visa, Mastercard or American Express. Your e-ticket is emailed once the airline issues the PNR. If you would rather book over the phone, call +1 587-315-9019.

A booking is confirmed only when a PNR and ticket number have been issued. You will get a confirmation email with both, usually within a few hours. If it has not arrived, check your spam folder, then look it up under My Booking or contact us with your reference.

Yes. Every fare on this site is quoted in US dollars and is the full price, as the US Department of Transportation's full-fare advertising rule requires: the fare plus all government taxes and fees — the federal excise tax on domestic flights, segment fees, the September 11th Security Fee, airport passenger facility charges and any international arrival or departure taxes — and any booking fee. Optional extras such as seats and checked bags are shown separately. There is no currency conversion at checkout.

Airline pricing and seat inventory move continuously. We re-validate every fare with the airline before payment; if it has moved, we show you the new price and you can accept it or walk away at no cost. This is also why a fare you saw yesterday may not be available today.

Visa, Mastercard and American Express cards, processed through a PCI-DSS compliant gateway. We never see or store your full card number or CVV. For some bookings our team may arrange payment with you directly — we will never ask for your card details by email.

Under US Department of Transportation rules, airlines selling flights to, from or within the US must let you cancel a booking made at least 7 days before departure within 24 hours, without penalty (or hold the fare for 24 hours instead). If your booking qualifies, contact us straight away — inside that window — and we will cancel it with the airline for a full refund, with no cancellation fee from us.

That depends on the fare rules of the ticket you bought, which are shown before you pay. Many discounted fares, particularly basic economy, are non-refundable except for some government taxes, though they may allow a change or an airline travel credit. Where a refund is due, the airline's cancellation charge and our service fee are deducted. Our cancellation and refund policy sets out the detail and the timelines.

We raise it with the airline as soon as the cancellation is confirmed. Under DOT rules, refunds for flights the airline cancels or significantly changes must reach credit cards within 7 business days; voluntary refunds and some international airlines can take longer — up to 90 days. We pass a refund to your original payment method within 7 business days of receiving it, after which your bank adds its own processing time.

Tell us within 24 hours of booking and we will do everything we can. Airlines treat a name correction as a change — most charge for it, and some do not allow it at all and require a fresh ticket. The name must match the passport or REAL ID-compliant photo ID presented at check-in and at the TSA checkpoint, exactly.

It is set by the airline and the fare you book, and it is shown on your fare before you pay and again on your confirmation. Within the US, basic economy and low-cost fares often include only a personal item, with carry-on and checked bags charged extra, while international economy fares usually include at least one checked bag. Check your specific ticket before you head to the airport.

Most airlines open online check-in 24 hours before departure, and some low-cost carriers charge for checking in at the airport, so it is worth doing. You do it directly with the airline using your booking reference (PNR). We will send you a reminder with the link.

For flights within the US, passengers 18 and over need a REAL ID-compliant driver's license or state ID, a US passport or another TSA-accepted ID. For international travel, carry a passport with sufficient validity — many countries require six months beyond your return date — plus any visa, eVisa or travel authorization your destination requires (the UK, for example, now requires an ETA). Lawful permanent residents also need a valid Green Card to return to the US. Checking your own eligibility is your responsibility; travel.state.gov, tsa.gov and the destination's embassy are the official sources.

Contact us with your reference and we will pass on the airline's offer — rebooking or a refund — and help you act on it. Under US Department of Transportation rules, if the airline cancels or significantly changes a flight to, from or within the US and you do not accept the alternative, you are entitled to a refund, including for non-refundable tickets. We do not charge our cancellation fee when the airline cancels.

Email care@thetravelohome.com with your booking reference. We acknowledge every complaint within 2 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Pennsylvania Office of Attorney General, Bureau of Consumer Protection, or file a complaint with the US Department of Transportation's Office of Aviation Consumer Protection, which handles complaints about both airlines and ticket agents.